-
Track an order
Sign in to see your order status and tracking.
Go to my account -
Shipping
Free on every US order. See when it ships and when it arrives.
Shipping details -
Returns and warranty
30-day returns, and a 3-year warranty on our metal beds.
Returns and warranty -
Contact us
Ask about a bed, an order or your garden plan.
Contact us
Common questions
Orders and shipping
How much is shipping?
Shipping is free on every order to an address in the United States.
When will my order arrive?
Smaller orders leave our facility the next business day, and larger orders are delivered by truck within 3 business days. Once shipped, most orders arrive in 3 to 5 days, depending on where you are.
How do I track my order?
When your order ships, we email you the tracking details. You can also sign in to your account to check your order status.
Can I change or cancel my order?
Email us at customerservice@begreenliving.com as soon as you can, with your order number. If it hasn't shipped yet, we'll do our best to change or cancel it.
Returns and warranty
What's your return policy?
You can return products within 30 days of delivery, and we pay the return shipping. The full details are on our Returns and warranty page.
How do I start a return?
Sign in to our Return Portal with the email you ordered with, open the order and request a return. Once it's approved, we email you the instructions and a return label.
What does the warranty cover?
Our metal raised garden beds are covered for 3 years against rust-through, peeling of the coating, walls that bow, and the hardware and support rods. Everything else we sell is covered for 1 year.
How do I make a warranty claim?
Use the Return Portal or email us with your order number, a short description and clear photos of the problem. Photos are all we need, so you don't have to send the part back.
Something arrived damaged. What do I do?
Email us at customerservice@begreenliving.com with your order number and a few photos. We'll replace what's damaged or missing, or refund you in full.
Raised beds and planning
What bed shapes are there?
Four: the Loam (an L), the Union (a U), the Inline (a straight bed) and the Tiller (a T). They fit together, so you can start with one bed or build a full garden from more than 50 combinations.
What colors do the beds come in?
Vine Green and Slate Blue.
How tall are the beds?
18 inches, a comfortable working height that's easier on your back.
What is BE Garden Match?
BE Garden Match is our garden planner. Set the size of your space, then build your garden in BE GreenPrint, starting from one of our layouts or placing beds one by one. Try BE Garden Match